Support
Something not working, or have an idea? Here are the most common questions and how to reach us.
Which devices does Pianazo work on?
iPhone, iPad and Android phones and tablets. The app is not yet published on the stores: it will be on the App Store and Google Play soon.
Do I need a piano to use it?
No. You can play on the on-screen keyboard. If you have a digital piano or keyboard you can connect it; and with an acoustic piano the app can listen through the microphone.
How do I connect my digital piano?
With a USB cable (on iPhone or iPad, with the right adapter) or over Bluetooth MIDI. Turn the piano on, open Pianazo and pick it on the connection screen. If it does not show up, check that Bluetooth is on and that the piano is not connected to another app.
The microphone does not recognise my notes well
Play in a quiet room, with the device close to the piano and no other music playing. The microphone works best with melodies of one note at a time.
Where are my progress and recordings stored?
On your device and, on iOS, also in your private iCloud. Details are in the privacy policy.
How do I delete my data?
Local data is deleted when you uninstall the app. If you use iCloud, delete the copy in Settings, your name, iCloud, Manage Storage, Pianazo. For anything else, write to us.
Does it have ads?
No. Pianazo shows no advertising and uses no third-party analytics inside the app.
Cannot find your answer?
Write to [email protected] and tell us which device you use and what happened. We reply by email.